Boutique specialist practice
Specialist services, handled personally.
A boutique practice providing professional investigation, administrative support and trauma informed lived experience advisory to individuals, businesses and organisations.
Introduction
A boutique practice, run by one specialist.
Robins Pro is a small boutique specialist practice offering three distinct services: private investigation, virtual and office administration, and trauma informed lived experience advisory. I am the person behind every instruction, from first conversation to final delivery.
The practice is deliberately compact: no account managers, no hand-offs, and no generic templates. Every piece of work is scoped in writing, handled personally, and delivered to the same standard: professional, discreet and people centred.
How can I help?
Choose the service that matches your needs.
These three services are deliberately different, and each is for a different audience. What connects them is the boutique way they are delivered — with professionalism, discretion and the person kept at the centre.
Looking for discreet investigative support?
Private Investigation
Statement taking, witness interviews, document and evidence review, legal support work, paid McKenzie friend, timeline creation, site visits, surveillance, process serving and mystery shopping.
Need reliable administrative support?
Virtual & Office Administration
Audio transcription, copy typing, data entry, customer service email and phone calls, and customer feedback surveys — accurate, confidential and returned on time.
Want trauma informed lived experience insight?
Trauma Informed Lived Experience Advisory
Lived experience consultancy, domestic abuse and child abuse policy reviews, survivor-led service reviews, independent advocacy support, service design, talks, research, training and advisory panels — offered with structure and clear boundaries.
The common thread
One specialist. Three distinct disciplines. One standard of practice.
My background has given me a rare combination: investigative expertise, professional administrative capability, and lived experience of trauma-informed practice. Each service exists because it answers a real need I have seen in the room.
The About page explains how these disciplines fit together in a boutique practice — and why a single trusted point of contact can serve very different requests without ever lowering the standard.
Why work with a boutique practice
Different services. One way of working.
One trusted point of contact
No account handlers, no hand-offs. The person you speak to is the person doing the work, start to finish.
Professional and accountable
Qualified, methodical and clear. Scope, cost and expectations agreed in writing before anything begins.
Genuinely discreet
Sensitive matters handled quietly. Information is held securely, minimally, and shared only where it should be.
People centred by default
The person at the centre of the work is never treated as a case file. Dignity is a working standard, not a slogan.
Honest about fit
If I am not the right person for your matter, I will say so early and point you somewhere better.
Flexible engagement
Ad hoc, retained or project based — the arrangement is built around what the work actually needs.
Professional qualifications & experience
Boutique depth, not corporate breadth.
Investigation
- Diploma in Private Investigation (distinction)
- Opened and ran own private investigation agency from January 2022
- Qualified Police Station Representative
- Qualified Legal Executive
- Certificate in Criminal Psychology
- 15 years working in the criminal justice system; namely criminal defence casework
- Casework in statement taking, witness interviews, evidence review, legal support, timeline creation, site visits, surveillance and process serving
- Working knowledge of data protection, privacy and lawful, proportionate enquiry
Administration
- 25 years of business and office administration experience
- 3 years with NHS 111 out-of-hours GP service, taking calls from the public including during COVID-19
- Audio transcription, copy typing, data entry and customer feedback surveys
- Customer service by email and phone, handled with a calm, professional tone
- Accurate, confidential work delivered under a clear brief
Advisory
- Lived experience consultancy: domestic abuse and child abuse policy reviews, survivor-led service reviews, independent advocacy support
- Not therapy, counselling or psychological assessment — advice based on lived experience, training, qualifications and professional experience
- Trauma informed practice: safety, choice, transparency and control
- CPD in safeguarding, mental health first aid, conflict management, autism, disability and dementia awareness, PREVENT, GDPR, restorative justice and mediation
- Structured advisory input with clear boundaries and a written brief for every engagement
- Pro bono work considered for survivor-support organisations where clear value can be added
Who I work with
Individuals
People facing a personal or family situation who need answers, support and someone steady alongside them.
Businesses
Owners and small teams needing enquiry work, due diligence or dependable administrative capacity without adding headcount.
Organisations
Public, charity and support sector bodies seeking advisory input on how their services land with the people using them.
Not sure which service fits? That is a good place to start.
Tell me what you are dealing with. As a boutique practice, I can help you choose the right path — and if Robins Pro is not the right fit, I will point you somewhere better.